FAQs

FAQs

Q: What are your showroom hours?
A: We are open Monday through Friday: 8:00 a.m. - 4:30 p.m.

Q: Do customers need an appointment?
A: For your convenience, we recommend that you make an appointment with one of our showroom consultants for a whole house bid or remodeling projects.

Q: What payments are accepted?
A: Cash, Checks, Visa, MasterCard, American Express & Discover.

Q: What are your price ranges on your products?
A: We have an elegant showroom to display our merchandise. We have products to fit every budget, including our value items, which are marked with a red & yellow tag for your convenience.

Q: Do you charge for delivering merchandise?
A: There is a nominal fee for local deliveries. Deliveries out of town are based on mileage.

Q: How long does it take to get merchandise once it is ordered?
A: Since we order from a variety of vendors, the lead time varies. It is always best to place orders ASAP. For new construction, we recommend ordering all plumbing when framing begins. We recommend ordering all lighting/ceiling fans when the sheet rock installation begins.

Q: How are warranty problems handled?
A: All of our products are from quality vendors, and most warranty their products. In order to provide the best customer service possible, we will help facilitate the dialogue with manufacturers to resolve warranty issues and work to ensure full customer satisfaction.

Q: Do you provide assistance on the job site?
A: Our sales staff will visit job sites, by appointment only. They will help with selections or particular technical questions.

Q: Do you have a variety of choices of finishes and colors for your plumbing, lighting & ceiling fan products?
A: Many of our products come in a variety of finishes and colors, sometimes for an additional fee.
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